If questions or issues pop up, this is where we’ll point you first. Please read carefully before we begin tuning your vehicle.
Media
We document our work via text, photos, videos, and social media. If you do not want your vehicle featured publicly, tell us before we begin.
About Tuning
- The tune does not change over time.
- Disconnecting the battery or clearing codes won’t remove it.
- Only a reflash by a dealer or tuner shop can overwrite it.
- Mechanical or electrical issues after tuning are not caused by the tune. Fix the issue and the car will perform as expected.
Tuning can expose weak points. Maintain your vehicle with:
- ✅ Regular service
- ✅ High-quality oil and parts
- ✅ 91+ octane fuel
🚨 Fix mechanical issues before tuning.
❗ Tuning is a repetitive process: drive, log, adjust, repeat.
- You’re paying for our time, tools, and experience—not a guaranteed result.
- Factory tuning takes thousands of hours. Ours takes a few. We might miss something.
- If follow-up is needed, expect additional charges.
Warranty
There is NO WARRANTY on ANY tune, labor, product, or service. The customer assumes ANY and ALL risk. You may be entitled to a manufacturer's warranty for parts or products. You will follow up with the manufacturer directly.
Tuning pushes the vehicle past the stock performance intended by the manufacturer.
We are not responsible for failure or damage to any part of the vehicle at any time, ever - before, during, or after tuning.
Third-Party Services
We may use outside vendors for tuning, labor, and software. If there’s an issue with their work, responsibility lies with them—not PCM Tuners.
Remote & Mail-Order Tuning
- 📌 Ask questions before buying. Vehicle must be mechanically sound.
- 🔹 No refunds once tuning has started.
- 🔹 We may assist up to 1 hour with remote diagnostics.
- 🔹 This is a courtesy and not an obligation.
- 🔹 If unresolved, you must go to a repair shop at your own expense.
- ✔️ Once fixed, tuning resumes free (within 90 days).
Refund Policy
Reflash Tunes
- ✔️ 5-day trial on reflash tunes done at our shop
- ✔️ Applies only to vehicles less than 5 years old and with fewer than 60,000 miles
- ✔️ We’ll restore stock tune and refund you if unsatisfied
- ✔️ Labor fee applies if ECU removal is required - $180 minimum
Dyno, Street, Remote, & Custom
- ❌ No refunds on remote, street, dyno, or custom tunes
- 🔹 These require heavy labor and testing
Final Thoughts
📌 Tuning and modding come with risks. This document is to keep us aligned.
🚗 Thanks for choosing PCM Tuners. Let’s make your ride faster, better, and more fun! 🚀
PCM Tuners Service Agreement
- ✔️ No warranty for any products or services
- ✔️ No refunds except as explained above
- ✔️ PCM Tuners is not liable for theft or damage to vehicle or parts
- ✔️ You agree to handle insurance claims through your provider
- ✔️ You indemnify PCM Tuners for any losses/damages related to services
- ✔️ Disputes resolved by binding arbitration in Georgia
- ✔️ Liability limited to amounts paid in the last 60 days
- ✔️ This agreement is governed by Georgia law
Limitation of Liability
PCM Tuners shall not be liable for any damages, losses, or claims arising out of or related to services performed, including incidental, consequential, or special damages.
If liability is ever found, the total amount shall not exceed the total paid by the customer to PCM Tuners in the 60 days preceding the claim.
