TERMS AND CONDITIONS

 

⚠️ Before We Tune, Read This

If questions or issues pop up, this is where we’ll point you first.

PCM Tuners Terms & Conditions

We built this document based on thousands of customer interactions. Our goal is to be upfront and transparent about what to expect. We strive to be fair and reasonable, and we expect the same from you. You should take a moment to read this because if something comes up, we’ll refer back to it.

Media

We document our work via text, photos, videos, and social media. If you do not want your vehicle featured publicly, tell us before we begin.

Payment Methods

We prefer cash or zelle. Card or app-based payments incur a significant upcharge (divide the quoted price by 0.7).

About Tuning

  • The tune does not change over time.
  • Disconnecting the battery or clearing codes won’t remove it.
  • Only a reflash by a dealer or tuner shop can overwrite it.
  • Mechanical/electrical issues after tuning are not caused by the tune. Fix them and the car will perform as expected.
Tuning can expose weak points. Maintain your vehicle with:
  • ✅ Regular service
  • ✅ High-quality oil and parts
  • ✅ 91+ octane fuel
🚨 Fix mechanical issues before tuning. ❗ Tuning is a repetitive process: drive, log, adjust, repeat.
  • You’re paying for our time, tools, experience—not a guaranteed result.
  • Factory tuning takes thousands of hours. Ours takes a few. We might miss something.
  • If follow-up is needed, expect additional charges. We can’t work for free.

Warranty

There is no warranty. By nature, tuning pushes things past stock. We are not responsible for failure or damage to any part of the vehicle before, during, or after tuning. This includes, but isn’t limited to: engine, transmission, turbos, superchargers, injectors, sensors, wiring, paint, rims, or glass. We take pride in our work, but things can go wrong. We’re human.

Third-Party Services

We may use outside vendors for tuning, labor, and software. If there’s an issue with their work, it’s on them—not us.

What You Should Know

  • ✔️ HP/TQ gains are estimates
  • ✔️ MPG varies based on habits and condition
  • ✔️ We are not liable for costs related to issues before, during, or after
  • ✔️ We are a small shop; sometimes we are not available even during business hours.
  • ✔️ Normal business hours are posted on Google Maps.

Remote & Mail-Order Tuning

  • 📌 Ask questions before buying. Vehicle must be mechanically sound.
  • 🔹 No refunds once started.
  • 🔹 We will assist for up to 1 hour to troubleshoot remotely.
  • 🔹 If unresolved, you must go to a repair shop at your own expense.
  • ✔️ Once fixed, tuning resumes free (within 90 days).

Pre-Existing Conditions

We are not responsible for any issues caused by faulty OEM or aftermarket parts that existed before tuning.
  • 🚗 Exhaust leaks/rattles from old gaskets or hangers
  • 🚗 Boost leaks from bad clamps or couplers
  • 🚗 Clutch slip or transmission wear after power increases
  • 🚗 Misfires from bad plugs, coils, or wiring
📌 We may help diagnose issues if time allows, but repairs are your responsibility.

Manufacturer Warranties

Your vehicle manufacturer decides how mods affect your warranty—not us.

Refund Policy

Reflash Tunes

  • ✔️ 14-day trial on reflash tunes done at our shop
  • ✔️ Only applies to vehicles less than 5 years old and less than 60,000 miles
  • ✔️ We’ll restore stock and refund you if unsatisfied
  • ✔️ $150 fee applies if ECU removal is needed

Dyno, Street, Remote, & Custom

  • ❌ No refunds on remote, street, dyno or custom tunes
  • 🔹 These require heavy labor and testing

Custom Tuning Realities

  • 🔹 Stage 2+ involves R&D and testing
  • 🔹 You’re paying for labor and expertise—not a guarantee
Refinement may be needed after delivery. This is normal.

After the Tune

  • ✔️ Test drive after tuning
  • ✔️ Free quick/easy adjustments on in-house tuning within 14 days (if software allows).
  • ✔️ You must bring the vehicle to us.
  • ✔️ Even for “small” changes you may have to wait (sometimes hours) or drop off the vehicle.
  • ✔️ Ongoing help is a courtesy—don’t abuse it

Reverting to Stock

  • 🔹 We can restore your vehicle to stock
  • 🔹 Charges may apply
  • 🔹 You must bring the vehicle to us
  • 📌 If a dealer flashes your ECU, you must buy a new tune
  • ✔️ If version unchanged, we may reflash for free

Warning Lights

  • ✔️ We try to avoid CELs, but don’t guarantee it
  • ✔️ No refunds or free labor for warning lights

Control Module Services

✔️ We can disable things like VATS, AFM, etc. ❌ If issues persist, you are still responsible for costs

Emissions Readiness

  • ⚠️ Reflashing resets monitors to “not ready”
  • 🔹 This may take days/weeks to clear
  • 🔹 We don’t help with emissions readiness

Final Thoughts

📌 Tuning and modding come with risks. This document is to keep us aligned. 🚗 Thanks for choosing PCM Tuners. Let’s make your ride faster, better, and more fun! 🚀

PCM Tuners Service Agreement

If your vehicle is at our shop you will sign a contract for services. By visiting this site and/or purchasing our services, you agree to the full terms published above and summarized below:
  • ✔️ Acknowledge mechanic’s lien rights (O.C.G.A. § 44-14-363)
  • ✔️ No warranty for any products or services
  • ✔️ No refunds except as explained above
  • ✔️ PCM Tuners is not liable for theft or damage to vehicle or parts
  • ✔️ You agree to handle insurance claims through your provider
  • ✔️ You consent to receive emails and texts
  • ✔️ You indemnify PCM Tuners for any losses/damages related to services
  • ✔️ Disputes will be resolved by binding arbitration in Georgia
  • ✔️ Notwithstanding anything herein to the contrary, our liability is limited to amounts paid to us in the last 60 days
  • ✔️ This agreement is governed by Georgia law
  • ✔️ If any part is invalid, the rest remains enforceable

Limitation of Liability

Notwithstanding anything herein to the contrary, PCM Tuners shall not be liable for any damages, losses, or claims arising out of or related to services performed, including but not limited to incidental, consequential, or special damages.

In the event PCM Tuners is found to be liable for any reason whatsoever—despite the disclaimers of warranty, refund limitations, insurance requirements, and indemnification provisions—the total liability shall not exceed the total amount paid by the customer to PCM Tuners within the sixty (60) days preceding the claim.