Before We Tune, Read This

If questions or issues pop up, this is where we’ll point you first.

PCM Tuners Terms & Conditions

We put this document together based on thousands of customer interactions. Our goal is to be upfront and transparent about what to expect when tuning and modifying your vehicle. We strive to be fair and reasonable, and we expect the same from you.

Yes, we know it’s long. You should still take a moment to read it because if something comes up, we’ll refer back to this.

Media

We like to document our work through text updates, videos, social media, and emails. If you do not want your vehicle featured in any public content, let us know before we begin work.

Payment Methods

Our preferred payment methods are cash, check, and Zelle.

We accept cards and app-based payments, but a processing fee applies.
If paying by check, we may verify funds with your bank before accepting it.

About Tuning

The tune we install does not change over time.

• Disconnecting the battery, clearing codes, or using diagnostic software does not remove the tune.
• Only a reflash using specialized tools and software can modify the tune (car dealers and tuner shops).
• If something changes after tuning, it’s likely a mechanical or electrical fault—not the tune itself.
• Once that issue is fixed, your vehicle will perform as expected.

Tuning can expose weak points in your setup because you’re asking the engine to work harder. These items are key to long-term performance.

• • Regular maintenance
  • Quality oil & parts
  • High-octane fuel (91+)

If your car has mechanical issues, get them fixed before tuning.

 Tuning is a process

• You are paying for our time and the use of our hardware, software, and facilities.
• You are NOT paying for a guaranteed outcome. 
• The manufacturer spends thousands of hours and millions of dollars to develop their tune calibration. 
• We spend about 4 hours on a tune calibration. We might miss something. It’s the nature of tuning and you may have to come back. 

Warranty

There isn’t one.

By nature, tuning increases performance beyond factory settings. Because of this, we do not offer any expressed or implied warranties on any products or services, including:

• Aftermarket parts
• Tuning services
• Dyno testing
• Reflashes or installations

We are not responsible for theft, damage, or failures of any part of your vehicle before, during, or after tuning. This includes, but is not limited to: engine, transmission, turbochargers, superchargers, injectors, clutches, sensors, catalytic converters, boost pipes, or electronic control modules as well as paint, rims, interior, exterior, glass, mirrors, tires, or anything else.

That said, we take pride in our reputation. Our experience, customer satisfaction, and online reviews speak for themselves. We do our best to deliver great results, but sometimes things don’t go as planned.

Subcontractors & Third-Party Services

We work with external tune writers and third-party providers for labor, hardware, and software.

• Any issues related to their work are their responsibility—not ours.

What You Should Know & Accept

Power & torque gains are approximations—just like manufacturer-quoted specs.
Fuel efficiency varies based on driving habits, maintenance, and tire pressure.
We are not responsible for costs related to any faults found before, during, or after tuning.
We love tuning, but we also value our time off. Business hours are Monday-Friday, 9 AM – 5 PM.
We are closed on weekends and holidays and will not respond during those times.

Remote & Mail-Order Tuning

Ask questions before purchasing a remote or mail-order tune. Your vehicle must be in good condition—no warning lights or mechanical issues.

No refunds on remote or mail-order tunes due to factors beyond our control.

If an issue arises, we will troubleshoot for up to one hour using scanner readings, datalogs, and details you provide.

If we cannot resolve the issue, you must take your vehicle to a repair shop at your own expense.
Once fixed, we will resume tuning at no extra cost (within 90 days).

Pre-Existing Conditions

We do not provide labor, materials, or support for issues related to existing OEM or aftermarket parts.

Tuning and modifications can expose underlying issues that weren’t noticeable before. If something starts acting up after a tune or install, it’s likely the part was already on the verge of failure.

That is not our responsibility.

Common Examples of Pre-Existing Issues

Exhaust leaks or rattles after installing headers or a downpipe (due to old gaskets, weak welds, or worn hangers).
Boost leaks from a failing turbo compressor bypass valve or an aftermarket intercooler with weak clamps or couplers.
Clutch slipping or transmission issues after increasing power, revealing worn clutch discs or aging transmission components.
Misfires or ignition problems from weak coils, old spark plugs, or poor wiring that can’t handle the increased demand.

 If time allows, we may help diagnose issues, but this is a courtesy and repairs will be at your expense.

Manufacturer & Warranty Considerations

The vehicle manufacturer determines how modifications affect its factory warranty.

• We are not responsible for conflicts with dealer warranties.

Refund Policy

Reflash Tunes

14-day trial on reflash tunes at our facility. Minor adjustments are free during this period.
If unsatisfied, we will restore your vehicle to stock and issue a full refund.
If control module removal is required, a $125 labor fee applies and is deducted from the refund.

Dyno Tunes & Custom Tuning

No refunds on dyno tuning or specialty tunes (pop & bang, burble, etc.).
These are custom calibrations that require extensive labor and testing.

Custom Tuning Realities

Stage 2+ tuning involves research, development, and extensive testing.
You are paying for our labor and expertise—not a guaranteed outcome.

Even after completion, adjustments may still be needed. Expect some trial and refinement, as this is the nature of tuning.

After the Tune

We encourage you to test drive your vehicle immediately after tuning.
Minor adjustments are free within 14 days if within our software’s capabilities.
Long-term support is a courtesy, but abuse of this policy may result in denied assistance.

Reverting to Stock

If you need your tune removed, we can flash your vehicle back to stock.
This may involve a charge, depending on time required.
We do not travel to your location—you must bring the vehicle to us.

If the dealer or a mechanic flashes your ECU for an update, you must purchase a new tune.
If the software version remains unchanged, we may reinstall the tune at no charge.
Resetting a check engine light does not remove the tune.

Warning Lights & Codes

We try to prevent warning lights, but we do not guarantee it.
A warning light is any CEL, DTC, or system warning.
No refunds or labor will be provided for warning lights.

PCM/ECM/Control Module Services & Fault Fixing

We can disable cylinder deactivation, immobilizers, or other factory features.
If the issue persists, you are still responsible for labor and parts costs.

Emissions Readiness

Reflashing a control module resets emissions monitors to “not ready.”

• This does not mean your car won’t pass emissions, but monitors take time (days or weeks) to reset.
• We do not provide additional work to get your vehicle ready for emissions testing.

Final Thoughts

We’re here to help you get the most out of your vehicle, but tuning and modifying a car comes with responsibilities and risks.

We’ve put this document together so everyone is on the same page.

Thanks for choosing PCM Tuners—let’s make your ride faster, better, and more fun!