PCM Tuners Service Request Form

In good faith, I confirm that the module I am sending is stock, untuned, unmodified, and was working when removed from the vehicle. If any part of that statement is not accurate, I have fully described the module’s known history, condition, previous tuning, modifications, damage, or other relevant circumstances in the notes section of this form.

I understand that PCM Tuners cannot guarantee that every module received will be readable, writable, repairable, unlockable, or tunable. A module may be tuner-locked, dead on arrival, previously damaged, internally corrupted, improperly programmed, physically damaged, water-damaged, modified by another company, or otherwise unusable for reasons outside of PCM Tuners’ control.

I understand and agree that if PCM Tuners determines that the module cannot be serviced or tuned, the module will be returned to me. I also understand that all sales are final and nonrefundable. This policy applies because bench time, testing, diagnosis, attempted communication with the module, order processing, and return shipping costs have already been incurred, even when the requested service cannot be completed.

At PCM Tuners’ sole discretion, a partial refund may be issued as a courtesy, minus a 35% service charge. I understand that this is not guaranteed, should not be expected, and does not apply to every customer, module, or situation.

By checking this box, I acknowledge that I have read, understood, and agreed to these terms.